Terms of service

Who you are contracting with

Erissa is a trading name of Caan Consultancy Ltd, registered in England & Wales. Support and legal contact: support@erissa.ai.

The service

Erissa is a conversational AI companion with a memory you control. It is not a person, not a therapist, not a doctor and not a lawyer. Do not rely on it for medical, legal or financial decisions, and call your local emergency number in a crisis.

Your memories and conversations

Your conversation history and Erissa's memories about you are stored on our servers so they are available when you sign in, including on a new device. A local copy is also kept in your browser for speed and offline use; signing out on a device clears that local copy.

You remain in control of your data. You can inspect, edit, pin, lock or delete every memory, delete your conversation history, and request a full copy or erasure of your data from Settings → Data and privacy. Bond subscribers can also export everything as JSON or Markdown from the same screen.

Clearing your browser data, using private browsing, or uninstalling your browser will remove the local copy on that device, but your server-side data stays intact and will reappear when you sign in again.

Nothing in this section limits your statutory rights as a consumer, or our liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be excluded by law.

Plans, prices and payment

Prices are shown in GBP and include VAT where applicable; the exact tax is confirmed at checkout before you pay. Subscriptions renew automatically at the interval you chose until cancelled. We give at least 30 days' notice by email before any price change, and you may cancel before it takes effect.

Cancellation and withdrawal

You can cancel at any time from Settings → Billing with no phone call and no retention maze; access continues to the end of the paid period. Consumers in the EU and UK also have a 14-day right of withdrawal — see the Consumer rights page for the full notice and model form.

Your content

You keep ownership of everything you write and everything Erissa remembers about you. You grant us only the licence needed to store it and generate replies. Downgrading never deletes content: memories over your plan cap are hidden and restored when you upgrade.

Acceptable use

No illegal content, no harassment, no attempts to extract other users' data, no using Erissa to generate content that would break the law. We may suspend accounts for serious or repeated breaches, and we will tell you why.

Liability

Nothing here limits liability for death, personal injury caused by negligence, fraud, or anything else that cannot be limited by law — including your statutory rights under the UK Consumer Rights Act 2015 and the EU Digital Content Directive. Otherwise our liability is limited to the fees you paid in the previous twelve months.

Changes and termination

We will give reasonable notice of material changes to these terms or the service. You may close your account at any time and export your data first.

Law and disputes

These terms are governed by the law of England & Wales. If you are a consumer resident in the EEA, you keep the protection of your local mandatory law and can bring proceedings in your own courts. EU consumers can also use the European Commission's online dispute resolution platform.